Terms and Conditions

GENERAL: We reserve the right to change the terms and conditions at anytime and it is your responsibility to read the terms and conditions on each occasion you use this website.

The following terms and conditions apply to all the transaction in relation to Carhifionline. Please read the following carefully and print a copy for future reference. We treat each order as an offer by you to purchase the products subject to terms and condition. The products and where applicable services offered on our website are only within reason of benefit to residents of the United Kingdom, Southern Ireland, Northern Ireland and the Channel Islands. Please refer to our Delivery section for further information.

PAYMENT AND PRICES: We accept all major credit and debit cards, except the American Express. If a customer wishes to pay by cheque, please make the cheque payable to Carhifionline together with a covering note stating what you intend to purchase, at what price and your contact details including your telephone number and send it to the below address:

Carhifionline
Unit 2301, 1A Neptune Road
Harrow
Middlesex
HA1 4HY

It may take upto 14 working days for your cheque to clear, after which your products shall be dispatched. All prices on our website are inclusive of VAT but exclude the delivery costs, unless otherwise stated. Carhifionline are entitled to make any adjustments to the price to take into account, any change in our supplier prices or the imposition of any taxes or duties or if due to any errors the prices published for the goods is incorrect.

When ordering you must supply us with your exact billing address, Telephone number and your email address, that your bank has on its file for you. Your order will only be processed once your credit/debit card has been authorized. Incorrect information will only cause delay in processing your order.

DELIVERY: We only deliver to the cardholder’s registered address (as held by the credit card company). We may at our discretion, subject to conditions, deliver to an alternative address provided that sufficient information is given.

Our aim is to deliver the products at your doorstep within 3 to 5 working days from clearance of the payment in any case there is a slight delay with your order which will be outside our control. Carhifionline will not be liable for any losses, costs, damages, charges or expenses caused by any delay to the delivery of the products. If a product that you ordered is not in stock at the time, we will send you an email informing you how soon we will be able to ship your goods. If you decide to cancel the order provided that the parcel has not been dispatched, in that case we will reimburse any payment you have made in respect of the product. It is possible to track your parcel via Parcel-force by quoting your reference number.

RETURNS: Carhifionline is committed to providing their customers with the highest quality of products and services.In keeping our commitment to providing you with the best service, we offer the following facilities:

•Unless otherwise stated the manufacturer’s documentation, all goods supplied or delivered to the UK mainland address carry a 12 month manufacturers warranty.

• The warranty shall not apply if the goods have been tampered with, altered or damaged in any way by the customer, this also included connection cables and wiring looms.

• Please contact us on the following number: 087 01632842 between 10.00am and 5.00pm Monday to Friday before taking any action as we may be able to resolve the specific problem over the phone or give you advise on the appropriate action to take.

If you are advised to return the goods to our fully equipped service department they will endeavor to repair the goods within 14 working days. On the receipt of the returned goods we will test to identify the fault that you have notified us of. Provided that the goods are found faulty no charge will be incurred, if following the testing process the product is found to be in good working condition without any defect, we will return the product back to you and you will be charged £35 plus VAT in addition to the carriage cost which will be your responsibility. However in certain circumstances due to the nature of the fault we may need to send your product back to the manufacturers and may take longer depending on the manufacturers turnaround time.

Alternatively the goods can be taken to the local dealership that has an approved service center for the manufacturer in question. However the turnaround time may vary from our own, so please get some advice from the dealer in charge.

If you are returning the goods back to us please ensure that the equipment is adequately packed and protected to prevent any damage to the products in transit. It is your responsibility as a customer to make sure that the parcel is adequately insured. Please make sure that when sending the parcel back to us a copy of the proof of purchase with a full description of the fault.

Please make sure that a copy of the proof of purchase together with full description of the fault is sent back with the parcel.

Please note that proof of postage is not proof of delivery; thus use a reliable and recognized courier.

Please clearly label your parcel with the following address:

Carhifionline
Unit 2301, 1A Neptune Road
Harrow
Middlesex
HA1 4HY

REFUNDS: Refunds for purchases from our store is made at the discretion of Carhifionline. The following conditions will apply if the goods are accepted by us:

• The purchases are returned to us unopened and in pristine condition

• The goods are returned to us within 7 working days of purchase

• If the above conditions are met, a handling fee of 20% or £20 plus VAT whichever one is greater will be deducted from the amount being refunded. Alternatively the customer may opt for an exchange for a substitute that has an equivalent or greater value without the handling fee.

ERRORS & OMISSIONS: Every effort is made to ensure that all prices, images and descriptions quoted or stated on the website are accurate. In the event, a product listed is at an incorrect price we as Carhifionline are entitled to void the order whether the order has been confirmed or not. If your credit/debit card has already been charged, it is our liability in that event will be limited to return any money the customer has paid in respect of that order.

Goods will be supplied subject to availability; if goods ordered are in any case not available an alternative will be offered. However if the alternative is not accepted by the customer we will make a full refund but we will not be liable to compensate any losses arising from the supply of goods.

UNSOLICITED EMAILS: It is not in our practice to displease our customers with unsolicited emails, but we do occasionally send details of our special offers. Thus, if you wish to be removed from our mailing list then simply get in touch with us by either emailing or telephone and we will remove your name from our mailing list which will usually be done within 5-6 working days.

Note: Customer information is never passed to any third parties.

All prices include VAT at 17.5% and exclude carriage costs which are shown at the checkout.